Government202314 months

CivicPulse — Citizen Services Portal

A multilingual citizen portal for permits, grievances, and service status — designed for accessibility and massive concurrent load.

Client: State Digital Mission

Challenge

Citizens navigated dozens of department sites. Low digital literacy and accessibility gaps limited adoption of e-governance services.

Solution

Built a unified portal with guided journeys, WCAG AA compliance, WhatsApp status updates, and a shared identity layer across departments.

Results at a glance

65+

Services digitized

-46%

Avg. resolution time

1.2M

Monthly active users

Accessibility score

Next.js

Java

PostgreSQL

Redis

AWS

Keycloak

2023

Engagement delivered

End-to-end delivery completed in 14 months, from discovery through production launch and handover.

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